Hodusoft

MARCH 29, 2022

One of the most influential tech expos in India, the 29th Convergence India Expo 2022 provided a platform for tech giants to exhibit their innovative approach towards technology through their unique product line. Emerging Trends in Call Contact Center Market. Reinventing Business Communications and Collaborations.

Contact Center 98

Contact Center Artificial Intelligence Innovation Actionable Insights 98

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Learn from Fortune 500 companies and innovative start-.ups Customer Contact – Europe: June 11-13, Dublin, Ireland. Proving everything can happen.

Contact Center 48

Contact Center CX Healthcare Social Media 48

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? Prepare to be inspired and equipped with actionable insights that can truly make a difference.

CX 52

CX CXM Government Contact Center 52

Callminer

FEBRUARY 19, 2020

Actively evaluating your employees’ performance on the job can yield highly actionable insights, but only if done in a meaningful way. Innovative Challenges. All industries benefit from innovation and customer support is no different in this regard.

Artificial Intelligence 287

Artificial Intelligence Innovation Social Media AI 287

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Contact Center 48

Contact Center Artificial Intelligence AI Actionable Insights 48

DMG Consulting

SEPTEMBER 29, 2022

Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . DMG Consulting LLC , a leading provider of contact center and back-office market research and consulting services, today released its 2022 – 2023 Interaction Analytics for the Enterprise report.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

Fonolo

MARCH 17, 2022

Let’s take a look at what makes a great call center manager and how to find the right fit from the hiring stage. Industry Report: State of the Contact Center 2022. Call Center Management Duties. Call center managers have many job duties, many of which take place behind the scenes. Analytical skills. Self-awareness.

Contact Center 91

Contact Center Construction Customer Satisfaction Actionable Insights 91

Hodusoft

MAY 26, 2022

Gartner is one of the most credible sources for businesses to go through actionable insights and expert recommendations before buying software. HoduCC is recognized as the Top Call Center Software and Auto Dialer software. Why are Innovative UC Products the need of the hour? About HoduCC, The FrontRunner.

Business Operations 98

Business Operations Contact Center Actionable Insights Innovation 98

MattsenKumar

SEPTEMBER 21, 2023

The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately. Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. billion in 2022 to USD 5.1 percent.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Zendesk

JANUARY 25, 2024

The rise of artificial intelligence, most notably generative AI , has transformed customer service operations in contact centers. This can also reduce call center overhead costs, as digital channels are typically more cost effective than the phone. Here are a few of the most common ones.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Logicalware

MAY 24, 2023

Since then, Puzzel has developed an entire suite of AI-based solutions, further advancing automation within the contact centre. Whilst Puzzel Quality Assurance allows managers to evaluate customer interactions, gain actionable insights, and provide personalised coaching, increasing productivity by 285%.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Execs In The Know

MARCH 13, 2023

It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. “We have enabled blended channel, moved workflows and conversational AI into the contact center, and allowed guests and hosts to see their support tickets online.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Execs In The Know

OCTOBER 27, 2021

Furthermore, the brand has managed to use change (such as change brought about by the pandemic) as an enabler for identifying and closing gaps between digital and in-store experiences, bringing new innovations to its customers. Here a glimpse of some of the insights he shared: 1. Digital Means a More Challenging Delivery.

Contact Center 52

Contact Center Actionable Insights NPS Retail 52

Lumoa

APRIL 28, 2024

Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Qualtrics

JULY 15, 2019

While both methods are incredibly valuable when it comes to CX insights, CSAT may be the most appropriate for collecting specific and actionable insights within your CX. Companies need to innovate in order to keep up with consumer demand. – View or contact center experience solution here.

Net Promoter Score 41

Net Promoter Score Customer Service Close the Loop Social Media 41