Actionable Insights Business Growth Contact Center CRM 
Hodusoft
SEPTEMBER 29, 2022
7 Ways How Omnichannel Analytics In Contact Center Can Improve Your CX. The customer experience (CX) has become a key differentiator in driving business success. Today, businesses have opened multiple communication channels for greater convenience and speed. It offers a win-win situation for both customers and businesses.
Hodusoft
JUNE 7, 2024
Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years. How Does a Call Center Work?
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Hodusoft
NOVEMBER 9, 2022
Ensures business continuity through disaster recovery 5 necessary features your IP PBX software must have Every business phone system provider in the UK has a unique set of features. Be it audio or video, conferencing is a must-have feature to support business communications, especially for hybrid and remote workforces.
Logicalware
MAY 24, 2023
Advanced contact centre software emerged, seamlessly integrating telephony, email, chat, and social media interactions into a unified platform. Customer relationship management (CRM) systems became an integral part of contact centre operations, facilitating the storage and retrieval of customer data for more personalised service.
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