MattsenKumar

SEPTEMBER 21, 2023

Today, when businesses rely on data-driven decisions, Speech Analytics increasingly positions itself as an indispensable tool. As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. The increase in potential customers brings high productivity and business growth.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Hodusoft

MAY 26, 2022

HoduSoft has bagged the title of FrontRunner as Top Call Center Software and Auto Dialer software, HoduCC from Software Advice, a Gartner company. Gartner is a leading technology research and consulting firm acknowledged worldwide for its business software review. It also helps in providing a stellar customer experience.

Business Operations 98

Business Operations Contact Center Actionable Insights Innovation 98

Execs In The Know

FEBRUARY 15, 2023

There’s plenty of evidence to suggest that customer experience (CX) plays a significant role in business growth. Outdated technology: If you’re like 55% of firms surveyed by IBM , tech is a limiting factor when it comes to personalizing the experience. The good news?

CX 52

CX Actionable Insights Contact Center Start-ups 52

Logicalware

MAY 24, 2023

The creation of ACD systems and IVR As technology advanced, contact centres evolved in tandem. Customer relationship management (CRM) systems became an integral part of contact centre operations, facilitating the storage and retrieval of customer data for more personalised service.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Hodusoft

NOVEMBER 9, 2022

Here’s a definitive guide to handhold business owners choosing the best IP PBX provider in the UK. An IP PBX software is the latest business communications technology that has replaced traditional landline office phone system providers in the UK. What is IP PBX Software? Features like click-to-call, chat, visual voicemail, etc.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

Hodusoft

JUNE 7, 2024

Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years. How Does a Call Center Work?

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52