Actionable Insights Business Operations Social Listening Touchpoint 
Hodusoft
OCTOBER 14, 2022
A business may also use it for the following: Feedback collection. A contact center is a touchpoint for customers, and every business needs to deliver a positive customer service experience. e-Commerce contact center software implements workflow automation to streamline business operations. Post-sales issues.
Lumoa
APRIL 28, 2024
In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI.
Expert insights. Personalized for you.
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