How To Make “Voice of Customer” Your Game Changer
Doing CX Right
OCTOBER 20, 2020
Leverage the Voice of Customer ( VoC ) In Everything You Do?? . VoC is a valuable research method that enables you to understand the difference between customer expectations and how well you deliver what they need. Most people rely on surveys as their VoC source. Step 2: Turn Voice of Customer Data Into Actionable Insights. .
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