How To Make “Voice of Customer” Your Game Changer
Doing CX Right
OCTOBER 20, 2020
Step 2: Turn Voice of Customer Data Into Actionable Insights. . 3: Close The Loop With Customers . If you ask customers what they think, then inform them what actions you took because of their feedback. Ask employees for feedback as it serves as a valuable data source, but VoE must never replace VoC. .
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