Hodusoft

NOVEMBER 29, 2022

Optimizing workflow There are a series of tasks such as data entry, call list preparation, follow-up scheduling, etc. Gaining competitive edge 81% of businesses have realized customer service experience as a key differentiating factor that sets them apart from their competition. that agents need to perform daily.

Data Entry 52

Data Entry CRM Business Operations Compliance 52

Hodusoft

DECEMBER 28, 2022

The objective of call center management isn't bounded to just customer satisfaction. It's also about ensuring that agents are equipped with the right tools and data to handle their tasks efficiently. Customer Satisfaction Score (CSAT) CSAT is an essential metric for measuring customer satisfaction with businesses.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

Hodusoft

DECEMBER 6, 2022

With the integration of CRM into the contact center, software agents can access customer data to understand them better before answering or picking up the call. It prepares agents for the conversation and accelerates the resolution process while raising customer satisfaction.

Contact Center 52

Contact Center Omnichannel CRM Data Entry 52