Hodusoft

MARCH 6, 2024

Primarily, the success of e-commerce or any customer service-related company is measured through increased customer satisfaction and loyalty. Here comes the role of an unsung hero, known as BPO (Business Process Outsourcing), revolutionizing the way e-commerce companies provide customer support services.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

CSAT.AI

NOVEMBER 17, 2022

Additionally, you can track the performance of QA teams themselves. There are many vendors with automation products that can be integrated with your current platforms. This is key if you don’t have a robust IT department or bandwidth.

Customer Service 127

Customer Service Sentiment Analysis Contact Center AI 127

SurveySensum

SEPTEMBER 15, 2023

While choosing the right feedback tool for your B2B service business you must check the following: Business Goals: Define what you want to achieve with the tool, like improving customer satisfaction or streamlining operations. Customization Options: A good tool allows you to create tailored surveys and forms.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

ECXO

JULY 26, 2023

CX pioneers boost their capabilities by investing in customer data platforms (CDPs) to give them a unified, 360-degree view of customers – across devices, channels, location, culture and time. This level of personalisation increases customer satisfaction, loyalty and advocacy = sustained growth.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Hodusoft

DECEMBER 6, 2022

With the integration of CRM into the contact center, software agents can access customer data to understand them better before answering or picking up the call. It prepares agents for the conversation and accelerates the resolution process while raising customer satisfaction.

Contact Center 52

Contact Center Omnichannel CRM Data Entry 52

Hodusoft

JUNE 7, 2024

For customer service businesses, call/contact centers play an important role in driving sales, improving retention rates, delivering excellent customer service and ultimately enhancing their brand’s reach and achieving positive recognition. Moreover, the agent dashboard lets them see their performance assessed based on different KPIs.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

Hodusoft

JANUARY 18, 2023

Here is a list of some must-have features for call center software in the healthcare industry: HIPAA compliance: The Health Insurance Portability and Accountability Act of 1996 ( HIPAA ) is mandatory compliance for any business or professional working in the healthcare sector.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel CRM 52

Hodusoft

DECEMBER 28, 2022

The objective of call center management isn't bounded to just customer satisfaction. Customer Satisfaction Score (CSAT) CSAT is an essential metric for measuring customer satisfaction with businesses. Why do businesses need call center management? 7 best practices for efficient call center management.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

Hodusoft

NOVEMBER 29, 2022

Gaining competitive edge 81% of businesses have realized customer service experience as a key differentiating factor that sets them apart from their competition. Therefore, smart business leaders need to implement reliable call center software to enhance the quality of their customer service.

Data Entry 52

Data Entry CRM Business Operations Compliance 52

Waypoint Group

OCTOBER 17, 2019

Metrics to gauge product improvement plus customer experience and satisfaction. Actionable insights for more productive and meaningful CSM customer interactions. Concrete customer input removed the guesswork from internal communications. Reciprocity, Inc.

B2B 40

B2B Actionable Insights NPS Compliance 40

SurveySensum

MAY 19, 2023

Using NPS in banks, it can get to the heart of why customers would or wouldn’t recommend them to others. The answers to these questions can point out where banks need to improve, what new things they can try out, and how to boost customer satisfaction and loyalty. This helps businesses connect with a diverse customer base.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

APRIL 21, 2023

Security : SurveySparrow offers data encryption and GDPR compliance to ensure that survey data is safe and secure. Actionable Analytics: This feature analyzes the collected data and transforms them into actionable insights, helping users to make necessary improvements and strategic planning.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Hodusoft

FEBRUARY 1, 2023

The role of a banking phone system in the banking business is multifaceted and includes the following key points: Improved customer service: A modern phone system allows banks to handle customer inquiries and complaints in a more efficient and timely manner, resulting in improved customer satisfaction.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

SurveySensum

MARCH 3, 2022

– With Voice of the Customer tools. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Top 11 voice of the customer tools in 2022. Automated actions.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52