Lightico

JULY 8, 2021

The conference will focus on key industry trends, compliance and regulatory activities, as well as best practices. The plan for this event will cover industry trends, strategies, and best practices for risk management, technology innovations, compliance, and regulation. Who should attend: Auto Finance executives and innovators. .

Finance 52

Finance Compliance Retail Innovation 52

SurveySensum

SEPTEMBER 13, 2023

Adapt more effectively to changes in the market and stay ahead of your competitors, including adapting to market demand changes, ensuring compliance with regulations, customizing products, and embracing sustainability practices. Boost collaboration by involving your partners in the process. user/month 4.4 (5) user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B NPS Compliance 52

Ameyo Callversations

MARCH 16, 2021

Similarly, the live dashboards allow the supervisors to monitor real-time call center metrics such as the call volume, the number of available agents, customers in the queue, average call duration, etc to draw actionable insights. 83% of IT leaders say they trust cloud security more than ever.” Salesforce.

Contact Center 98

Contact Center Social Media Compliance Actionable Insights 98

SurveySensum

SEPTEMBER 15, 2023

Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions. Security and Compliance: Ensure the tool follows industry-standard security measures and complies with data protection regulations like GDPR or HIPAA if applicable to your business.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Hodusoft

MARCH 6, 2024

Gaining actionable insights can help improve customer experience and overall efficiency. Establishing real-time analytics and reporting tools, implementing robust measurement strategies, and ensuring data privacy compliance can help companies in analyzing data to derive meaningful performance metrics.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Ameyo Callversations

SEPTEMBER 14, 2021

Businesses often try to optimize workflows by automating them where possible and adding features like alerts to draw attention to steps in the workflow that are out of compliance. Helpdesk ticketing Workflow automation highlights the critical information and transforms it into actionable insights through data visualization.

Contact Center 92

Contact Center Data Entry Invoicing Social Media 92

SurveySensum

DECEMBER 29, 2023

The systematic approach to data interpretation doesn’t merely stop at the identification of trends; rather, it unveils actionable insights that serve as a compass for refining operational strategies.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

SurveySensum

JULY 2, 2023

This includes gathering customer feedback for analysis and actionable insights. The tool is also an AI-powered survey tool and offers actionable insights by analyzing customer feedback. Its advanced analytics provide actionable insight from customer feedback. The surveys are customizable.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Hodusoft

NOVEMBER 9, 2022

Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others. Integrating CRM software into IP PBX software enables businesses to gain access and visibility of customer feedback, data, and predictive analysis for identifying areas of improvement.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

Waypoint Group

OCTOBER 17, 2019

Actionable insights for more productive and meaningful CSM customer interactions. Deeper insights helping marketing create excellent customer-company interactions . develops cutting-edge enterprise Governance, Risk, and Compliance (GRC) software. Concrete customer input removed the guesswork from internal communications.

B2B 40

B2B Actionable Insights NPS Compliance 40

Hodusoft

NOVEMBER 29, 2022

Moreover, security compliances and security features serve as a protective layer for businesses for saving them from malicious cyber attacks. Analytics & reporting Manually analyzing call center data to drive actionable insights is a nightmare for businesses.

Data Entry 52

Data Entry CRM Business Operations Compliance 52

Hodusoft

NOVEMBER 27, 2022

Therefore, reliable telemarketing software must assure security compliance to protect business and customer data. 5 metrics for evaluating the success of your telemarketing efforts Assessing the effectiveness of telemarketing is essential to gain actionable insights on areas of improvement.

Sales 52

Sales CRM Omnichannel Social Media 52

Qualtrics

FEBRUARY 25, 2020

The XM Institute ’s new report, Three Shifts for Employee Experience Success, explores how companies can overcome employee engagement stagnancy and replace those outdated beliefs by making three shifts in their mindsets and actions: 1. From disinterested surveying to collaborative understanding and action.

Compliance 34

Compliance Actionable Insights Technology Technology 34

SurveySensum

JUNE 29, 2023

Audits, on the other hand, enable organizations to review processes and systems for efficiency and compliance. With its user-friendly interface, advanced analytics capabilities, and actionable insights, SurveySensum lets you gain a deeper understanding of your customers and make data-driven decisions to enhance satisfaction levels.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

SurveySensum

APRIL 21, 2023

Security : SurveySparrow offers data encryption and GDPR compliance to ensure that survey data is safe and secure. Actionable Analytics: This feature analyzes the collected data and transforms them into actionable insights, helping users to make necessary improvements and strategic planning.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Hodusoft

DECEMBER 28, 2022

When businesses track agent performance through live call monitoring, they can assure service quality compliance and back up agents under challenging situations. Call center software eases the process by automatically gathering and analyzing data to prepare reports comprising actionable insights.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

Hodusoft

FEBRUARY 1, 2023

A banking phone system must ensure compliance with industry regulations. This allows financial institutions to gain actionable insights into caller behavior and agent performance. Moreover, it saves time through the auto-provisioning feature so that employees can connect to their office network in just a few clicks.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

ProProfs

FEBRUARY 18, 2019

With a range of features and functionalities, an LMS can help create learning paths , measure knowledge retention, track compliance, issue certificates, and do a host of other things. Start off by asking the following questions: Do you need actionable insights into your learners?

Education 68

Education Compliance Start-ups Actionable Insights 68

SugarCRM

AUGUST 31, 2020

Accurately assess team performance and compliance with customer needs. Forecast and predict revenue changes providing actionable insights before they occur. Be responsive to, and genuinely knowledgeable about, customer issues as fast as possible. These developments can save you both time and money in several ways.

CX 29

CX Innovation Construction Compliance 29

SurveySensum

MAY 19, 2023

Taking action on feedback: Banks often struggle to convert the feedback received into actionable insights. Security & Compliance : Strong data security measures are in place to protect respondent data. Compliance with data privacy regulations like GDPR.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Qualtrics

NOVEMBER 19, 2019

– Walter Li, Head of Insights at Cathay Pacific. Actionable insight can be valuable. Taking action on insight is precious.”. HR is not just about compliance; it’s about shaping an experience for people.”. It’s an area where, if you spend wisely, the benefits you reap go up exponentially.”.

Healthcare 31

Healthcare Retail CX Compliance 31

Zendesk

AUGUST 10, 2022

Actively tracking licenses also guarantees that the software tools you use to push customer requests or to pull data from different sources are always working, and there is no risk of these tools causing operational distress due to compliance issues. Standardized asset management unlocks actionable insights.

Compliance 98

Compliance Actionable Insights Business Operations Customer Service 98

Callminer

JULY 15, 2019

Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. Hear from CallMiner and employee engagement experts nGuvu in a discussion of the employee engagement trends in 2019.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Logicalware

OCTOBER 12, 2021

key performance indicators (KPIs) Generating actionable insights to improve operations ?–?contact compliance,?and?customer for compliance?or?a actionable insight.?These?are a lack of actionable insight is?often?the are provided?with?the the structure?and and workflows?they poorly integrated?technologies

Scorecard 98

Scorecard Actionable Insights Compliance Construction 98

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Lexalytics provides semi-custom applications to resolve compliance issues if any. – With Voice of the Customer tools. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Hodusoft

DECEMBER 6, 2022

Security compliance It is crucial for a company to safeguard its data to establish a solid reputation in the market. The contact center solution offers several security compliances to protect the company’s data and consumer information from unwanted cyberattacks.

Contact Center 52

Contact Center Omnichannel CRM Data Entry 52

Hodusoft

JANUARY 18, 2023

Here is a list of some must-have features for call center software in the healthcare industry: HIPAA compliance: The Health Insurance Portability and Accountability Act of 1996 ( HIPAA ) is mandatory compliance for any business or professional working in the healthcare sector.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel CRM 52

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. Data security and compliance should be prioritised to protect sensitive customer information.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Sprinklr

OCTOBER 20, 2021

Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Share insights internally and externally to fuel collaboration and innovation across your enterprise.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

ProProfs

JANUARY 6, 2022

Set Time Action. Compliance with eLearning Standards. Actionable Insights. Compliance training. It also offers flexible templates, reusable eLearning objects, and actionable insights. Lectora Inspire. Course Templates. Text to Speech Converter. Easy Course Distribution. Style Painter. Easygenerator.

Start-ups 52

Start-ups Compliance Actionable Insights Gaming 52

Experience Investigators

FEBRUARY 20, 2024

This efficiency is crucial for capturing the full spectrum of customer emotions, intents, and sentiments, leading to actionable insights that drive our customer experience strategies forward. Organizations require robust security measures and internal processes to audit and monitor AI-driven customer service solutions.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98

Confirmit

MAY 29, 2018

Bring the customer’s voice into your organization and you can expect the following results, providing you take action on the insights you receive: Increase revenue: Through reduced churn, improved cross-sell opportunities and the ability to attract new customers. Why Implement a Voice of the Customer Program?

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40