SurveySensum

SEPTEMBER 15, 2023

Compatibility with CRM systems, email platforms, and other essential tools is crucial. Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions. 5) InMoment Customized surveys Real-time insights Comprehensive reporting None Contact InMoment 4.7 (5)

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Hodusoft

NOVEMBER 27, 2022

CRM integration CRM software stores all the customer information such as demographics, preferences, conversation history, etc. If CRM software is integrated into call center software, agents get access to customer information before interacting with them.

Sales 52

Sales CRM Omnichannel Social Media 52

Hodusoft

NOVEMBER 29, 2022

While autodialer reduces their efforts and saves time, CRM integration provides them with the right information to communicate more effectively. Moreover, security compliances and security features serve as a protective layer for businesses for saving them from malicious cyber attacks.

Data Entry 52

Data Entry CRM Business Operations Compliance 52

Sprinklr

OCTOBER 20, 2021

Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Share insights internally and externally to fuel collaboration and innovation across your enterprise.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

SurveySensum

JULY 2, 2023

This includes gathering customer feedback for analysis and actionable insights. The tool is also an AI-powered survey tool and offers actionable insights by analyzing customer feedback. Its advanced analytics provide actionable insight from customer feedback. The surveys are customizable.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Hodusoft

DECEMBER 28, 2022

It also measures customer hold times and the time required for post-call tasks and administrative work (such as filing a form or updating the CRM). Utilizing call centers software features like CRM integration and data analytics, businesses can understand the unique needs of every customer.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

SurveySensum

JUNE 29, 2023

You can create personalized customer interactions by the following approaches: Integrate the CRM with surveys to track customer journeys , analyze behavior, and understand preferences. Audits, on the other hand, enable organizations to review processes and systems for efficiency and compliance.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Hodusoft

FEBRUARY 1, 2023

A banking phone system must ensure compliance with industry regulations. The phone system should be able to integrate with other banking and finance systems such as customer relationship management (CRM) and enterprise resource planning (ERP) systems. Security: In the banking and finance industry, security is a top priority.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Confirmit

MAY 29, 2018

Bring the customer’s voice into your organization and you can expect the following results, providing you take action on the insights you receive: Increase revenue: Through reduced churn, improved cross-sell opportunities and the ability to attract new customers. Why Implement a Voice of the Customer Program?

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40

SugarCRM

AUGUST 31, 2020

Accurately assess team performance and compliance with customer needs. Forecast and predict revenue changes providing actionable insights before they occur. Be responsive to, and genuinely knowledgeable about, customer issues as fast as possible. These developments can save you both time and money in several ways.

CX 29

CX Innovation Construction Compliance 29