Lumoa

APRIL 28, 2024

Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Hodusoft

MARCH 6, 2024

A seamless integration with business tools like CRM can help e-commerce BPOs deliver personalized and context-aware support. Gaining actionable insights can help improve customer experience and overall efficiency.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Hodusoft

NOVEMBER 27, 2022

CRM integration CRM software stores all the customer information such as demographics, preferences, conversation history, etc. If CRM software is integrated into call center software, agents get access to customer information before interacting with them. Omnichannel telemarketing software can make this possible.

Sales 52

Sales CRM Omnichannel Social Media 52

Hodusoft

NOVEMBER 9, 2022

CRM integration: CRM serves as a valuable source of information, providing insights into customers’ behavior, trends, preferences, etc. Integrating CRM software into IP PBX software enables businesses to gain access and visibility of customer feedback, data, and predictive analysis for identifying areas of improvement.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

SurveySensum

SEPTEMBER 15, 2023

Compatibility with CRM systems, email platforms, and other essential tools is crucial. Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions. 5) InMoment Customized surveys Real-time insights Comprehensive reporting None Contact InMoment 4.7 (5)

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Hodusoft

FEBRUARY 1, 2023

A banking phone system must ensure compliance with industry regulations. The phone system should be able to integrate with other banking and finance systems such as customer relationship management (CRM) and enterprise resource planning (ERP) systems. Additionally, it offers omnichannel routing and social media integrations.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Hodusoft

DECEMBER 28, 2022

It also measures customer hold times and the time required for post-call tasks and administrative work (such as filing a form or updating the CRM). Omnichannel communication is not restricted to just opening up multiple channels for customer interaction. It equips agents with customer insights to approach them with a personal touch.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52