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Top CSAT Tools to Measure Customer Satisfaction

SurveySensum

JULY 2, 2023

This includes gathering customer feedback for analysis and actionable insights. The tool is also an AI-powered survey tool and offers actionable insights by analyzing customer feedback. Its advanced analytics provide actionable insight from customer feedback. The surveys are customizable.

Customer Satisfaction 52
Customer Satisfaction Social Media Text Analytics Actionable Insights 52
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The Role of NPS in the Banking Industry

SurveySensum

MAY 19, 2023

Taking action on feedback: Banks often struggle to convert the feedback received into actionable insights. AI-Powered Analytics : Utilizes AI and ML algorithms to analyze open-text feedback and identify key themes, sentiments, and trends. Compliance with data privacy regulations like GDPR.

NPS 52
NPS Net Promoter Score Customer Loyalty Close the Loop 52
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