Remove Actionable Insights Remove Compliance Remove ML Remove Text Analytics
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Top CSAT Tools to Measure Customer Satisfaction

SurveySensum

This includes gathering customer feedback for analysis and actionable insights. Key Features Its text analytics features automatically tag and segment customers based on their feedback. The tool is also an AI-powered survey tool and offers actionable insights by analyzing customer feedback.

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The Role of NPS in the Banking Industry

SurveySensum

Taking action on feedback: Banks often struggle to convert the feedback received into actionable insights. Use text analytics to understand common themes in customer comments. Prioritize actions based on the frequency and severity of the issues raised. Compliance with data privacy regulations like GDPR.

NPS 52