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A Guide to Choosing the Right Text Analysis Software for Your Business

Lumoa

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). That’s where text analysis, or text mining, comes into play.

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Top CSAT Tools to Measure Customer Satisfaction

SurveySensum

Key Features Its text analytics features automatically tag and segment customers based on their feedback. The tool’s advanced analytics capabilities help identify growing trends and patterns in customer behavior. The capabilities include text analytics , predictive analysis, and trend analysis.

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The Role of NPS in the Banking Industry

SurveySensum

Use text analytics to understand common themes in customer comments. AI-Powered Analytics : Utilizes AI and ML algorithms to analyze open-text feedback and identify key themes, sentiments, and trends. Security & Compliance : Strong data security measures are in place to protect respondent data.

NPS 52