The Role of NPS in the Banking Industry
SurveySensum
MAY 19, 2023
Step 5: Close the Loop This is one of the most crucial steps in using the NPS. Use text analytics to understand common themes in customer comments. Close the loop by contacting detractors to let them know that their feedback has been heard and acted upon. Compliance with data privacy regulations like GDPR.
52 
Let's personalize your content