Remove Compliance Remove Customer Feedback Remove ML Remove Text Analytics
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A Guide to Choosing the Right Text Analysis Software for Your Business

Lumoa

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback.

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Top CSAT Tools to Measure Customer Satisfaction

SurveySensum

This includes gathering customer feedback for analysis and actionable insights. Key Features Its text analytics features automatically tag and segment customers based on their feedback. Users can customize both the survey questions and design. The surveys are customizable.

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The Role of NPS in the Banking Industry

SurveySensum

Referrals : Loyal customers, and promoters, are more likely to recommend the bank to their peers or friends. Therefore, this is a cost-effective strategy to acquire new customers. Feedback and Improvement: Loyal customers tend to provide more actionable feedback.

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