Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

SurveySensum

JULY 2, 2023

This includes gathering customer feedback for analysis and actionable insights. Key Features Its text analytics features automatically tag and segment customers based on their feedback. Qualtrics Qualtrics is a CX management platform that helps businesses run, analyze and act on customer feedback.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

MAY 19, 2023

Referrals : Loyal customers, and promoters, are more likely to recommend the bank to their peers or friends. Therefore, this is a cost-effective strategy to acquire new customers. Feedback and Improvement: Loyal customers tend to provide more actionable feedback. Compliance with data privacy regulations like GDPR.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Intercom, Inc.

MAY 24, 2018

One of our first products was a Watchlist API, which is for OFAC compliance. We’d be running through all the initial customer feedback, getting our first users up and going, and then one of the big pieces that happened quickly was the persona development. What did you go after first and why?

B2B 182

B2B Sales Start-ups B2C 182