Lumoa

JANUARY 24, 2024

CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t). That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. Customer satisfaction drives key metrics like your Net Promoter Score (NPS).

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. SurveySensum focuses on making feedback actionable by closing the loop.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

NOVEMBER 11, 2021

Text Analytics. Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback. Text Analytics. It is an ideal tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52