Lumoa

JANUARY 24, 2024

CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t). That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. Customer satisfaction drives key metrics like your Net Promoter Score (NPS).

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Lumoa

APRIL 18, 2023

Your organization probably already collects data in many of these categories: Customer metadata (age, location, etc) Product and website usage patterns Survey data (Net Promoter Score, customer satisfaction, etc.) Think about it. They make it easier for you to deliver a consistent delight.

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

SurveySensum

NOVEMBER 11, 2021

Text Analytics. Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback. Text Analytics. It is an ideal tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

FEBRUARY 14, 2024

Text Analytics: With SurveySensum’s Text Analytics feature, gain quick insights from real-time employee feedback. Analyze hundreds and thousands of text responses swiftly. With Reflektive, managers can efficiently assess employee performance, provide constructive feedback, and drive continuous improvement.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

PeopleMetrics

FEBRUARY 6, 2015

So why have your Net Promoter Scores started to plateau? This allows internal departments to be measured, and staff can receive constructive and positive feedback in the same way as employees on the frontline. Your Client or Customer Advisory Board is humming along. The answer is likely right in front of you.

Customer Experience 86

Customer Experience Voice of the Employee Net Promoter Score Text Analytics 86

Lumoa

FEBRUARY 9, 2023

Customer experience is constructed in direct or indirect interaction with your company but it always involves the subjective response of the customer. Employee Net Promoter Score (eNPS) Employee Net Promoter Score (eNPS) is a customer experience strategy used to measure employee satisfaction and loyalty.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Qualtrics

SEPTEMBER 26, 2019

Quantitative feedback like net promoter scores can provide a general pulse of your brand performance, but qualitative feedback in the form of text can provide insight into how people actually “feel” about your brand. Text analysis for surveys.

Sentiment Analysis 24

Sentiment Analysis Social Media Customer Experience Net Promoter Score 24