SurveySensum

FEBRUARY 14, 2024

Text Analytics: With SurveySensum’s Text Analytics feature, gain quick insights from real-time employee feedback. Analyze hundreds and thousands of text responses swiftly. With Reflektive, managers can efficiently assess employee performance, provide constructive feedback, and drive continuous improvement.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. Example of text analytics with sub-categories.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

NOVEMBER 22, 2023

Here’s what you can do – Leverage the power of the text analytics tool. Act on Feedback Constructively You’ve got a bunch of feedback, and it’s time to do something meaningful with it. Set the Game Plan: Defining Your Feedback Goals Question yourself – what is it that you want to achieve from website feedback?

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

PeopleMetrics

FEBRUARY 6, 2015

This allows internal departments to be measured, and staff can receive constructive and positive feedback in the same way as employees on the frontline. PeopleMetrics Feedback Friday Tool: Similar to OfficeVibe, we offer an opportunity for you to capture and analyze open-ended feedback from employees each week.

Customer Experience 86

Customer Experience Voice of the Employee Net Promoter Score Text Analytics 86

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. Example of text analytics with sub-categories.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Qualtrics

JUNE 20, 2019

Rather than complaining about the quality of service they are being constructive, to help the branch improve. Interestingly, our customers want to know that their feedback is going directly to their local branch. After all, our customers often know their Postmaster – they may be friends. On brands’ role in the community.

CX 44

CX Hospitality Hospitality NPS 44

Qualtrics

SEPTEMBER 26, 2019

Text analysis for surveys. Surveys are a great way to connect with customers directly, but they’re also ripe with constructive feedback. Let’s first look at how more direct interactions with brands can be analyzed. The feedback within your survey responses can be quickly analyzed for sentiment scores.

Sentiment Analysis 24

Sentiment Analysis Social Media Customer Experience Net Promoter Score 24