Fonolo

JANUARY 12, 2023

The same holds when considering how artificial intelligence is changing the contact center. . Here are four main areas where we expect to see advancements in artificial intelligence change – and improve – the contact center. . Improved contact center operations . How to Buy Contact Center Software.

Artificial Intelligence 138

Artificial Intelligence Contact Center Sentiment Analysis AI 138

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

VOZIQ

JANUARY 1, 2024

That’s why there’s a need for explainable AI, as it helps make models transparent and understandable and empowers businesses with actionable insights. Analyzing Sentiments Not all customers express their dissatisfaction. Neither do all negative sentiments pose equal churn risk.

Customer Retention 40

Customer Retention AI Contact Center Sentiment Analysis 40

Zendesk

JANUARY 25, 2024

Now, businesses are utilizing AI models that use machine learning to create human-like, conversational interactions. The rise of artificial intelligence, most notably generative AI , has transformed customer service operations in contact centers.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52