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11 Actionable Insights for Exceptional SaaS Customer Experience

SurveySensum

A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates. These satisfied users aka promoters enthusiastically recommend your software to others, driving customer acquisition for your business.

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Books on Customer Growth That Are a Must Read

VOZIQ

Through this book, you’ll discover the alchemical formula for building unwavering customer trust, forging deep emotional connections, and exceeding expectations at every touchpoint. This book delves into the importance of customer satisfaction and loyalty in building a successful business.

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Turo’s Chief Operations Officer Discusses the Power of Customer Obsession

Execs In The Know

It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. During Customer Response Summit (CRS) Austin, Julie Weingardt, Chief Operations Officer at Turo, was one of our keynote speakers. It’s like Airbnb, but for cars.

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CEMs vs. CRMs (And Why You Need Both)

PeopleMetrics

These systems capture customer data from disparate information silos such as emails, ERP systems, and business intelligence tools to provide analytics around sales cycles, marketing campaigns, customer acquisition strategies, etc.

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Sugar Market: Your End-to-End Marketing Automation Platform

SugarCRM

Most businesses focus highly on marketing and look for innovative ways to increase ROI through marketing automation platforms. However, you can streamline all your interactions with the customers on social media via Sugar Market. It can transform your interactions with customers for real-time conversations through webinars.