Actionable Insights Customer Expectations Social Listening Text Analytics 
Lumoa
APRIL 28, 2024
At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. Lumoa is more specialized than Medallia and Qualtrics.
SurveySensum
SEPTEMBER 25, 2023
These are real-time insights that can be used to make immediate changes to your content strategy. Many companies are now leveraging social listening to track keywords and brand mentions. Gathering specific and relevant feedback will help you produce videos that align with the needs of customers and your marketing objectives.
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