SurveySensum

JANUARY 9, 2024

With this blog, we will discuss the drawbacks of tying agent CSAT scores to their performance with the help of some of the industry’s top CX experts. The same is also discussed in our recent CX question of the day conversation. Let’s hear expert’s views and insights into this top topic.

VOC 52

VOC Scorecard Construction Customer Satisfaction 52

Hodusoft

DECEMBER 16, 2022

Omnichannel communication has become the new standard feature Customers hate being confined to one touchpoint for brand interaction. According to a study from CX Today , nine out of ten consumers prefer brands that offer omnichannel services. This way agents can instantly address customer queries and maintain a better CX.

Technology 52

Technology Technology Omnichannel Social Media 52

Zendesk

OCTOBER 11, 2021

With competitors only a click away, brands have started focusing on providing stellar customer experiences as a way to differentiate themselves, attract new customers, and retain existing ones. But for most brands, these reviews are limited to their own customer service interactions, so we took things one step further.

Scorecard 98

Scorecard Net Promoter Score CX NPS 98