What’s the Downside of Tying Agent CSAT Scores to Their Performance?
SurveySensum
JANUARY 9, 2024
Jacob Shields Bridges the Gap Between Agent and Company Satisfaction Jacob Shields , Director of Customer Experience & Technology of DojoNetworks1, provides a real-world example, stating that “customers might be happy with the agent but dissatisfied with the company’s policies.”
Let's personalize your content