What’s the Downside of Tying Agent CSAT Scores to Their Performance?
SurveySensum
JANUARY 9, 2024
” Matt Beran Talks About Empowering Agents through Operating Models and Scorecards Matt Beran , Product Specialist at InvGate, simplifies the issue, pointing out that “agents often lack the authority to satisfy customers.” Communicate Success Stories : Share success stories derived from VoC insights within the team.
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