The Evolution of Customer Relationship Management: A Look at the Last Five Years
SugarCRM
MAY 25, 2023
The Rise of Artificial Intelligence and Automation AI-powered CRM tools have gained traction, offering features such as predictive analytics, lead scoring, and chatbots. Repetitive tasks like data entry, lead nurturing, and follow-ups can now be automated, freeing up time for employees to focus on higher-value activities.
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