Actionable Insights Innovation NPS Voice of the Employee 
Uniphore
JUNE 22, 2021
So, put down that annual voice of the employee survey and get ready for unreal insights gleaned straight from the rants of real call center agents. Lean in and learn why we should listen to our customer service employees if we truly cared about customer experience. 4 Your Employees Can’t Take it Any More.
Confirmit
MAY 29, 2018
Take action, at a tactical and strategic level, in order to use the Voice of the Customer to make improvements. Evaluate the impact of these improvements on your customer metrics, like NPS®, as well as your business KPI’s, like revenue, costs and churn. How Do You Build a Voice of the Customer Program?
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