Uniphore

JUNE 22, 2021

So, put down that annual voice of the employee survey and get ready for unreal insights gleaned straight from the rants of real call center agents. Lean in and learn why we should listen to our customer service employees if we truly cared about customer experience. 4 Your Employees Can’t Take it Any More.

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Several of Forsta’s customers are already benefitting from Lumoa’s AI-powered tools that help uncover new, actionable insights.

VOE 83

VOE VOC Unstructured Data Artificial Intelligence 83

Confirmit

SEPTEMBER 29, 2020

Maybe your vendor is busy investing in big flashy event speakers for their next virtual shindig rather than using funds to drive innovation. Voice of the Customer Voice of the Employee Market Research Best Practices. How about financial security in your vendor relationship? But my staff is trained on the old platform.

Voice of the Employee 52

Voice of the Employee Actionable Insights Voice of the Customer Technology 52

Confirmit

MAY 29, 2018

Design tailored reporting to provide actionable insight at every level of the business, from customer service managers to the CEO. Act: With the actionable insight you collected, work quickly to resolve individual customer issues, through an automated closed-loop system. Voice of the Employee. White Paper.

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40