Remove Actionable Insights Remove Innovation Remove Touchpoint Remove Voice of the Employee
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New Partnership: Lumoa in joint partnership with Forsta

Lumoa

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Several of Forsta’s customers are already benefitting from Lumoa’s AI-powered tools that help uncover new, actionable insights.

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What is Voice of the Customer (VoC)?

Confirmit

Measure your customers’ satisfaction at different touchpoints across the customer journey, and across your various products and/or services. Take action, at a tactical and strategic level, in order to use the Voice of the Customer to make improvements. Voice of the Employee. Voice of the Market.