Actionable Insights Innovation Social Media Voice of the Employee 
Uniphore
JUNE 22, 2021
You listen to your customers on social media. Do you listen to your customer service employees? So, put down that annual voice of the employee survey and get ready for unreal insights gleaned straight from the rants of real call center agents. They have made your call center a glass house on social media.
Confirmit
MAY 29, 2018
Design tailored reporting to provide actionable insight at every level of the business, from customer service managers to the CEO. Act: With the actionable insight you collected, work quickly to resolve individual customer issues, through an automated closed-loop system. Voice of the Employee. Social Media.
Expert insights. Personalized for you.
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