Uniphore
JUNE 22, 2021
You listen to your customers on social media. Do you listen to your customer service employees? So, put down that annual voice of the employee survey and get ready for unreal insights gleaned straight from the rants of real call center agents. They have made your call center a glass house on social media.
Execs In The Know
FEBRUARY 29, 2024
Many CX leaders are left wondering how to innovate — in the right ways — when capabilities and expectations are changing so often and so fast. Example: A multinational corporation invested heavily in a social media management platform for its marketing team without considering the use cases and needs of its frontline customer care staff.
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Confirmit
APRIL 2, 2020
Newer channels such as webchat, chatbots, and social media are used alongside the more traditional channels like the telephone, email, and good old-fashioned direct mail. What are the key benefits of voice enabling survey questions? There are so many benefits to voice. After all, if people want to talk – let them!
Confirmit
JUNE 6, 2018
It is tightly integrated with Confirmit Horizons, our comprehensive, multichannel Voice of the Customer (VoC), Voice of the Employee (VoE), and Market Research platform, so you can easily combine structured data from surveys with the depth of insight and unprecedented level of detail available only in open-ended feedback.
Fonolo
NOVEMBER 21, 2017
Give Agents a Voice. According to Gartner , voice-of-the-employee programs provide a comprehensive way to collect data on employee views, giving managers actionable and timely insights. We’ll talk about: Social Media for Crisis Management. VP’s & Directors of Web/Social Media. Shai Berger.
Beyond Philosophy
AUGUST 9, 2016
Tapping internal knowledge and expertise through ‘voice of the employee’ programs has seen increased acceptance in recent years. Innovative, social techniques are core to employee VOC programs. An excellent example of an organization which drives customer and employee advocacy through social engagement is TD Bank.
Confirmit
SEPTEMBER 11, 2017
Of course, it’s not all about metrics, it’s about action and innovation and here Siemens does really well. They’re a repeat winner of the Confirmit ACE Awards , and this year they won in the Voice of the Employee category following the expansion of their program to look at employee feedback.
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