Innovation Social Media Voice of the Customer Voice of the Employee 
Confirmit
JUNE 6, 2018
It is tightly integrated with Confirmit Horizons, our comprehensive, multichannel Voice of the Customer (VoC), Voice of the Employee (VoE), and Market Research platform, so you can easily combine structured data from surveys with the depth of insight and unprecedented level of detail available only in open-ended feedback.
Confirmit
APRIL 2, 2020
Organizations across the globe are continuing to use a whole host of different channels to communicate with and capture feedback from their customers. Newer channels such as webchat, chatbots, and social media are used alongside the more traditional channels like the telephone, email, and good old-fashioned direct mail.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Confirmit
SEPTEMBER 11, 2017
Of course, it’s not all about metrics, it’s about action and innovation and here Siemens does really well. They’re a repeat winner of the Confirmit ACE Awards , and this year they won in the Voice of the Employee category following the expansion of their program to look at employee feedback.
Confirmit
SEPTEMBER 11, 2017
Of course, it’s not all about metrics, it’s about action and innovation and here Siemens does really well. They’re a repeat winner of the Confirmit ACE Awards , and this year they won in the Voice of the Employee category following the expansion of their program to look at employee feedback.
Confirmit
FEBRUARY 28, 2017
From social media posts, to articles in their target media publications, and webinars, the 2016 winners have been sharing their success with the world – and their customers. " Tim Stadthaus, SVP of marketing and customer experience, Asurion. ” Lee Horgan, Chief Executive of Amadeus Hospitality. "
Execs In The Know
DECEMBER 6, 2021
Meanwhile, customers continue to voice their preferences after being forced through a self-service funnel during much of the pandemic. They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media.
Execs In The Know
DECEMBER 6, 2021
Meanwhile, customers continue to voice their preferences after being forced through a self-service funnel during much of the pandemic. They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media.
Expert insights. Personalized for you.
40 
Let's personalize your content