Innovation Social Media VOE Voice of the Employee 
Execs In The Know
FEBRUARY 29, 2024
Many CX leaders are left wondering how to innovate — in the right ways — when capabilities and expectations are changing so often and so fast. Example: A multinational corporation invested heavily in a social media management platform for its marketing team without considering the use cases and needs of its frontline customer care staff.
Confirmit
JUNE 6, 2018
It is tightly integrated with Confirmit Horizons, our comprehensive, multichannel Voice of the Customer (VoC), Voice of the Employee (VoE), and Market Research platform, so you can easily combine structured data from surveys with the depth of insight and unprecedented level of detail available only in open-ended feedback.
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Execs In The Know
DECEMBER 6, 2021
Meanwhile, customers continue to voice their preferences after being forced through a self-service funnel during much of the pandemic. They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media.
Execs In The Know
DECEMBER 6, 2021
Meanwhile, customers continue to voice their preferences after being forced through a self-service funnel during much of the pandemic. They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media.
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