Lumoa

SEPTEMBER 11, 2023

It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

SugarCRM

FEBRUARY 9, 2023

Churn rate can be used to indicate your company’s long-term outlooks by identifying changes that adversely affect customer retention. Pay attention to customer complaints and reviews Besides traditional feedback sources like post-call surveys, explore new sources to gather new actionable insights. What to Use Churn Rate for?

Net Promoter Score 26

Net Promoter Score Customer Acquisition Outlook Social Media 26