Remove Actionable Insights Remove Net Promoter Score Remove Structured Data Remove Unstructured Data
article thumbnail

How to Create a Voice of Customer Template for Your Business

Lumoa

With an omnichannel approach, you’ll gather feedback from the following: Online surveys In-App surveys/rating request Chatbots Customer interviews Your Net Promoter Score Online product reviews Social Media mentions and DMs You’ll gain deeper insights into a customer’s behavior and preferences by collecting their direct feedback.

VOC 94