How to Create a Voice of Customer Template for Your Business
Lumoa
FEBRUARY 16, 2023
But how do you get well-rounded data? In an omnichannel Voice of the Customer (VoC) approach, customers can be asked to periodically answer questions about their lifestyles, routines, and preferences. Now, what do you do with the data? Analyzing VoC data is just as critical as getting the data.
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