Zendesk

APRIL 3, 2023

The world of retail is in a time of change. In the flooded market with almost endless options, many retailers are competing on the quality of their service. This is where retail customer engagement plays a vital role. What is retail customer engagement? Why is customer engagement in retail important?

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

SurveySensum

NOVEMBER 13, 2023

The tool allows you to create unlimited NPS, CSAT, CES , SSI, Onboarding , and other kinds of surveys, across different industries – Retail, B2B, SaaS, Automotive, and Insurance. The tool also triggers instant alerts in case of detractors – enabling you to take timely action.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

MARCH 15, 2024

You can generate a range of surveys for various industries, including retail, fintech, and SaaS. Seamless integrations This tool has direct and seamless integrations with different tools like Outlook and Slack. In-Built Templates SurveySensum offers a wide variety of pre-built survey templates that you can use for market research.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SugarCRM

OCTOBER 15, 2021

Modern CRMs enhance your customer data to discover actionable insights. An AI-powered CRM can also detect your customers’ outlook and attitude towards you, understand your service agents’ demeanor with your customers, and help detect potential pain points in your customer interactions. Create a Data-Driven Environment.

CX 48

CX CRM Artificial Intelligence Invoicing 48

Lumoa

SEPTEMBER 11, 2023

But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83