Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. And if you want to become a real change-maker in your organization, you need to learn how to extract insights from customer feedback. However, first, you have to know where to look!

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Lumoa

FEBRUARY 16, 2023

One of the best analysis techniques available is the voice of customer (VoC) template. This article will explain what VoC is, how to use it, and tips on creating your own voice of customer template for your business. In This Article: What is Voice of Customer(VoC) and Why Is It Important? Ready to dive in?

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

Callminer

FEBRUARY 27, 2019

Voice of the Customer (VoC) is a type of market research which aims to better understand current and prospective customers. When your customers share their voice in real-time with your organization, they expect you to listen, act and report back to them on progress.” – What is Voice of the Customer (VoC)?,

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. Unlocking the power of VoC feedback is vital to the success of any business. Let’s check out the types of questions that can supercharge your VoC surveys.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

MARCH 3, 2022

VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. . What are VoC tools? Mandatory features to look for in a great VoC tool? What are VoC tools? SurveySensum.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SurveySensum

OCTOBER 4, 2023

SurveySensum SurveySensum is a robust survey tool tailored for the automotive industry, designed to transform customer feedback into actionable insights. It empowers you to deploy CSI, SSI, NPS , CSAT, onboarding, and other VOC surveys to gauge the pulse of your automotive customers. Pros The tool is simple and user-friendly.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

JANUARY 10, 2024

Bad surveys are a much more serious issue, destroying VoC. With advanced features like survey throttling, Text Analytics, customizable dashboards, and many others – it analyzes and extracts actionable insights from customer feedback. This powerful platform goes beyond feedback collection. And not just that!

NPS 52

NPS Customer Feedback CX Text Analytics 52