Lumoa

FEBRUARY 16, 2023

With an omnichannel approach, you’ll gather feedback from the following: Online surveys In-App surveys/rating request Chatbots Customer interviews Your Net Promoter Score Online product reviews Social Media mentions and DMs You’ll gain deeper insights into a customer’s behavior and preferences by collecting their direct feedback.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

1 to 1

FEBRUARY 4, 2014

As 1to1 Media Senior Writer Cynthia Clark notes in a new article on the topic, one of the greatest challenges executives face is being able to glean actionable insights from the mountains of data that are available.

Unstructured Data 41

Unstructured Data Social Media Actionable Insights 41

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. On social media, the answer is a resounding yes.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. – With Voice of the Customer tools. . Let’s understand this in detail.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Sprinklr

OCTOBER 7, 2021

Today’s marketing teams face a multitude of common challenges around competitive benchmarking: A lack of actionable insights. You need actionable, data-driven insights. Manual data collection. The volume and complexity of unstructured data is growing exponentially and brings new challenges.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Sprinklr

JULY 22, 2021

But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. Meanwhile, new channels are popping up all the time, and the volume of unstructured data from these sources continues to grow and grow.

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98

Confirmit

MAY 29, 2018

Analyze: Perform advanced analysis of the feedback, including structured and unstructured data, so you can improve business results and create a clear view of issues you need to address. Design tailored reporting to provide actionable insight at every level of the business, from customer service managers to the CEO.

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40