5 Necessities of an Effective Closed-Loop Customer Feedback Program
PeopleMetrics
MARCH 1, 2017
But as customers have become more aware and their expectations have risen, this “open-loop” system falls short. Customers expect that if they take the time to provide personal feedback, then someone should take the time to provide personal follow-up. Case Management Tools. Root Cause Tracking. Takeaways.
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