5 Necessities of an Effective Closed-Loop Customer Feedback Program
PeopleMetrics
MARCH 1, 2017
If you’ve been keeping up with this series, you're familiar with the idea of gathering continuous customer feedback. Traditionally, customer satisfaction surveys have focused on collecting aggregate data. But as customers have become more aware and their expectations have risen, this “open-loop” system falls short.
99 
Let's personalize your content