PeopleMetrics

OCTOBER 25, 2017

It’s the age of the customer and the world’s biggest brands are duking it out every day for a greater share of our hearts, minds, and wallets. Customers hold more decision power than ever in an era where information about any company’s products and services is just a mobile search away. Time to set new customer experience goals.

CEM 122

CEM Customer Experience VOC Scorecard 122

PeopleMetrics

MARCH 1, 2017

If you’ve been keeping up with this series, you're familiar with the idea of gathering continuous customer feedback. Traditionally, customer satisfaction surveys have focused on collecting aggregate data. But as customers have become more aware and their expectations have risen, this “open-loop” system falls short.

Customer Feedback 99

Customer Feedback Close the Loop Voice of the Customer Case Management 99

Comm100

MAY 16, 2021

And in ‘the age of the customer’, they also have more power than ever to get their voices heard. To manage this, businesses must do all they can to perfect the customer experience. Customer experience has emerged as the difference between a sale and a lost customer. How to find the best customer support software .

Social Media 71

Social Media Omnichannel Age of the Customer Start-ups 71