20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. Cory holds an MBA in Logistics and Finance from the University of Tennessee. Kaye Chapman @kayejchapman. The most undervalued and commonly overlooked call center metric is…”.
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