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15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]

Lumoa

FEBRUARY 6, 2018

Technology advances will continue to inspire new innovations in customer experience. CX is a tough business. It requires patience and the ability to maintain a “long view” on business results, especially in solving larger systemic issues. But, most companies will still continue to struggle with CX fundamentals. And why not?

CX Customer Experience Education Machine Learning

Customer Experience Challenges According to 15 CX Experts

Lumoa

OCTOBER 31, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want unique, special and innovative. data security, gig economy, AI, machine learning).” 2018 will be the year of CX and AI.?

CX Customer Experience Machine Learning Artificial Intelligence

Tech Customer Success

15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]

Customer Experience Challenges According to 15 CX Experts

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