SurveySensum

SEPTEMBER 5, 2023

Proactive Customer Support 41% of customers anticipate a response to their support email within six hours, but only a mere 36% of businesses manage to meet that timeline. No-Touch AI Chatbot: This involves automated support through AI chatbots, like Uber’s, which swiftly solve common problems.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Lumoa

MARCH 12, 2023

A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. A CX platform combines all of that.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

Zendesk

DECEMBER 21, 2021

Businesses without a customer success strategy can end up using multiple help desk software solutions for different products. The same might happen after a company acquires another business. Managing multiple support platforms puts an extra strain on the support teams. AI-powered chatbots. Collaboration tools.

Social Media 52

Social Media AI Touchpoint Start-ups 52

Qualtrics

APRIL 28, 2020

Kristian says, “The challenge from management was to find a way to bring the online and digital side of our business on board. Previously, we’ve only ever collected CSAT for our call center channels - but we wanted to understand digital customer touchpoints.” Tryg uses a single Qualtrics dashboard for its digital business.

CX 29

CX Engineering Start-ups Touchpoint 29

Comm100

FEBRUARY 5, 2018

Ultimately, the umbrella of customer engagement technology covers any software that helps businesses manage and/or foster customer communications and interactions (i.e. Another popular way for businesses to automate their live chat software is through artificial intelligence (AI) — or in other words, with a Chatbot.

Social Media 49

Social Media CRM Social Listening Omnichannel 49

Comm100

FEBRUARY 6, 2018

Hootsuite is one of the largest and most comprehensive social media managers out there, and it’s not without reason. Their mission is to help businesses manage all their social media accounts in on place, so that they can do more with their social media. Company Seeks Social Media Software with a Focus in Marketing.

Social Media 42

Social Media CRM Omnichannel Invoicing 42