DMG Consulting

DECEMBER 7, 2022

DMG Consulting Releases 2022 – 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office, and real-time analytics market research and consulting services. MEDIA ALERT.

Contact Center 48

Contact Center Artificial Intelligence Omnichannel Innovation 48

DMG Consulting

JUNE 1, 2022

DMG Consulting Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise Report. Essential and impactful tools in the AI-based service revolution. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . Background: .

AI 48

AI Contact Center Artificial Intelligence Innovation 48

1 to 1

FEBRUARY 13, 2024

Twelve months of toe-dipping and healthy scrutiny provided the launchpad to make some real moves with AI in the contact center, according to two customer experience experts on a recent webinar. Take that cost center and move it to a profit center.” Maybe I’d rather talk to a human, after all.

AI 26

AI Construction Artificial Intelligence Contact Center 26

CSAT.AI

AUGUST 31, 2022

Another interesting point made in the Handbook is that companies may use human support systems, whether in-house or outsourced, to set them apart from other companies that rely on technology alone. There’s room for a hybrid approach too blending AI tools, like CSAT.AI , with live agents. Is GigCX the customer service solution you need?

Customer Service 77

Customer Service Outlook Sentiment Analysis Education 77