Logicalware

OCTOBER 3, 2023

It’s no secret that customers want to feel valued when interacting with your business. In fact, 65% of customers find a positive experience to be more influential than great advertising. Interestingly, AI can help enhance empathy in customer interactions.

AI 52

AI Sentiment Analysis Customer Experience Social Media 52

Zendesk

JANUARY 31, 2021

Much like we did with email back in the day, we’re here to make messaging customers as simple as messaging your peeps. Support your customers where they already are. Customer expectations have changed drastically over the past year. We call it Zendesk messaging. Automate with a human touch.

Customer Service 98

Customer Service Case Management AI Touchpoint 98

SugarCRM

OCTOBER 27, 2022

Customer expectations are continuing to rise every day, which means businesses must operate in ways that meet new CX standards set by the digital environment. Top 5 Priorities Leaders Can Take on to Create a Customer-Centric Environment. Hot off the press, three themes will occupy Sugar in the coming months.

B2B 26

B2B E-commerce CRM CX 26

Comm100

NOVEMBER 8, 2018

In this blog post, we’ll break down top types of customer communication channels, and explain some of the use cases for each that will answer these questions. AI-powered chatbots. Here’s how all your customer communication channels can be powered-up through integration. Knowledge base. Social media. Knowledge Base.

Social Media 51

Social Media AI Machine Learning Technology 51

Intercom, Inc.

DECEMBER 10, 2020

On the other hand, customer success is proactive. It contextualizes user behavior to provide an in-depth understanding of how to improve the customer experience, while managing customer expectations. If a company has lots of small customers, then managing those touchpoints can become challenging as you scale.

B2B 223

B2B Outlook Sales Touchpoint 223