Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your unified social suites strategy should: Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

CSAT.AI

MARCH 27, 2023

Social listening and behavioral analysis are helpful too. Encourage Agents to Share Knowledge A quality customer relationship management (CRM) system is a key tool to collect data across sources. AI driven tools, like CSAT.AI , reduce the historical manual labor of data collection. Smart surveys are one way of doing this.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Comm100

FEBRUARY 5, 2018

CRM Software. Social Media Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. What Customer Engagement Software Tools Are There? Live Chat Software.

Social Media 49

Social Media CRM Social Listening Omnichannel 49

Aquire

SEPTEMBER 18, 2021

Also, collect data from your CRM or customer experience platform. Practice social listening. Social media is where customers are usually the most honest and vocal. Apply AI technology. This experience can be enhanced by AI tech. Once you have enough information, create buyer personas.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Aquire

OCTOBER 5, 2021

your CRM or CX platform) and your teams can better understand each customer’s expectations based on previous purchases, questions, knowledge base searches, conversions, and more. Try AI chatbots. Technology is central to every aspect of digital customer service, but AI deserves its own mention. That way, both your software (e.g.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Hodusoft

OCTOBER 14, 2022

Boost agent productivity with CRM integration. CRM software is a valuable resource for every e-commerce business. Integrating CRM into your e-commerce contact center software equips agents with all the customer data. Integrating CRM into your e-commerce contact center software equips agents with all the customer data.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52