Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Hodusoft

OCTOBER 14, 2022

Today, e-commerce businesses are leveraging omnichannel contact center software to optimize their customer support operations and build loyalty by serving customers better. Boost agent productivity with CRM integration. CRM software is a valuable resource for every e-commerce business. Promotion, etc. Click-to-call .

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Aquire

SEPTEMBER 18, 2021

You need to consider interaction quantity and quality, as well as the availability of touchpoints (think an omnichannel approach that includes email, text, chatbots, ads, content, and more). Also, collect data from your CRM or customer experience platform. Practice social listening. Apply AI technology.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Aquire

OCTOBER 5, 2021

Be omnichannel. That’s where an omnichannel strategy and implementing omnichannel technology come in. So, to become truly omnichannel, collect data on what channels are most popular with your customers (you can even ask them!). Try AI chatbots. That’s the bare minimum your customers expect from you. WHITEPAPER. .

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Comm100

FEBRUARY 5, 2018

CRM Software. Social Media Software. Multichannel and Omnichannel Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. Live Chat Software.

Social Media 49

Social Media CRM Social Listening Omnichannel 49

Comm100

FEBRUARY 6, 2018

Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Company with Reliable CRM Seeks Hassle-Free Live Chat Software. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM.

Social Media 42

Social Media CRM Omnichannel Invoicing 42